Privacy Policy

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies and business practices.

What Information Do We Collect?

• Personal Data - The City of Carbondale website does not collect personal data.
• Non-Personal Data - Like most websites, we gather statistical and other analytical information collected on an aggregate basis from all visitors to our site. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses, browser types, and other anonymous statistical data involving the use of our site.

City of Carbondale Mobile App

The City of Carbondale is using SeeClickFix, an online and mobile service request system provided by CivicPlus, to power its mobile app and reporting forms. SeeClickFix is an application that allows Carbondale citizens to report non-emergency-related issues to the City. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet.

SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as "traffic data" so that data (such as the Web pages you request) can be sent to you.

Sharing & Selling Information

We do not share, sell, lend, or lease any of the information that uniquely identifies a visitor with anyone except to the extent it is necessary to process demographic and website traffic information.

What About Legally Compelled Disclosure of Information

We may disclose this information set out above when legally compelled to do so, or for the protection of legal rights. We may also disclose information when we have reason to believe that disclosing this information is necessary to assist legal action against someone to protect the safety of our users and the public.

What About Other Websites Linked to Our Website

We are not responsible for the practices employed by websites linked to, or from our website, or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our website.