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Auto Debit Application

Steps

  1. 1. AUTO DEBIT INFORMATION
  2. 2. AUTHORIZATION TO PAY WATER AND/OR SEWER BILL
  3. 3. BANKING INFORMATION
  • AUTO DEBIT INFORMATION

    1. Initial Entrollment:

      Participation in the program is completely free. All 30 days for verification of your personal and confidential information with your financial institution for the program to take effect. Bills: You will continue to receive a bill delivered to your billing address every month. Your bank account will be debited on the due date for that given month. An account that has been enrolled in our program will read “Auto Pay — Do Not Pay.”

    2. Overdrafts:

      Your bank may charge you a fee if your account it overdrawn. You are responsible for any fee(s) your financial institution may charge your account in relation to an overdraft caused by the automatic deduction for payment of your water/sewer bill. In addition to any fee(s) your financial institution may charge, the City of Carbondale will charge a “Return ACH Fee” of $15 on debits returned to our office. Continued overdrafts could lead to expulsion from the program.

    3. Termination:

      Once you are enrolled in the program, you will stay in the program for the duration of your water/sewer account. If you wish to terminate your participation in the program, you may do so in person or by phone after verifying your identity. A minimum of 30 days notification is required prior to termination to allow proper closing procedures.

    4. Changing Bank Accounts:

      If you need to change your bank account, a minimum of 30 days notification is required. A new contract is required for each bank account. Your existing account will be subject to termination rules and regulations.