FAQs • Carbondale, IL • CivicEngage

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Carbondale, IL

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Will the City repair/replace the sidewalk in front of my home?: Sidewalks in the City of Carbondale are the responsibility of the property owner. The only instance where the City will replace a sidewalk is if it is disturbed in the process of replacing or repairing a water or sewer line.

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Public Works FAQs

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1. How do I get a pot hole fixed or report a concern about signage?: Report a concern online, use the City’s See Click Fix app, or call 3-1-1.

2. Do we reuse the wastewater and send it back to town?: Wastewater from the Southeast Plant is discharged to Crab Orchard Creek. Wastewater from the Northwest Plant is discharged to the Big Muddy River or used to irrigate Hickory Ridge Golf Course.

3. How much water do we treat each day?: The Southeast Wastewater Treatment Plant processes 6 million gallons per day with a 12.5 million gallon max flow. The Northwest Wastewater Treatment Plant processes 2.64 million gallons per day with a 6.6 million gallon max flow.

4. Who do I call when my garbage has not been picked up?: Call the Maintenance and Environmental Services Office at (618) 457-3275.

5. Who should I contact about pavement failures, overhead street lighting, traffic signs, traffic signals, street litter and debris, snow and ice control and storm water drainage?: Contact the Maintenance and Environmental Services Office at (618) 457-3275.

6. Who repairs and/or replaces burned out or damaged street lights?: You can report damaged or non-operating street lights online by using SeeClickFix. You can also call Maintenance and Environmental Services at (618) 457-3273.

7. Will the City repair/replace the sidewalk in front of my home?: Sidewalks in the City of Carbondale are the responsibility of the property owner. The only instance where the City will replace a sidewalk is if it is disturbed in the process of replacing or repairing a water or sewer line.

8. My home is without water, what do I do?: For water outages, call the City’s 24-hour Water and Sewer Hotline at (618) 529-1731.

9. Where do I report a water leak or sewer backup?: For water outages, sewer backups or other emergencies, call the City’s 24-hour Water and Sewer Hotline at (618) 529-1731.

10. How do I find out about renting park facilities (Carbondale Town Square Pavilion, Washington Street Venue, Veterans Memorial Plaza and Friendship Park)?: Visit Parks and Outdoor Recreation or contact the Carbondale Civic Center Manager at (618) 457-3209.