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On 10-19-2019, the Carbondale Police Department received information about suspicious activity involving an unidentified male claiming to be an Ameren Illinois employee. Officers learned the male contacted residents at their home, advising he worked for Ameren. The male advised he needed access to the bathroom in relation to work going on in the area. When asked for verification the male was only able to display an Ameren pamphlet, which he took with him. It has since been learned that the male was a legitimate subcontractor for an authorized Ameren work order and no crimes have occurred. The Police Department still encourages residents to verify the identity and the purpose of all who are asking to enter your home, prior to letting them into your residence.
With exception to immediate emergencies, Ameren employees will provide notification of impending work in your neighborhood. Ameren customers can also sign up to receive alerts and notifications to verify work in their area by visiting AmerenIllinois.com/alerts. Residents can also verify the validity of Ameren Illinois employees by calling 1-800-755-5000 to speak to a customer care representative. If a resident is still uncertain they can call the Carbondale Police Department non-emergency number (457-3200 EXT/0) and request an officer to investigate.