Report a Concern

In April 2016, the City of Carbondale implemented an application known as SeeClickFix.  This is a web tool that allows citizens to report non-emergency neighborhood issues, which are communicated to local government.

Please be advised: This Application is NOT to be used for emergencies.  For urgent matters that require immediate attention or a police response, call 9-1-1.

For water main breaks and sewer stoppages, please call the water and sewer hotline at (618) 529-1731.

Use the app to report issues such as:

Abandoned Vehicles Grass or Weed Concerns
Potholes Sidewalk Repair
Code Enforcement Issues Storm Water Drainage
Street Lights Not Working Traffic Signals
Traffic or Street Signs Tree Trimming and Hazard Trees
Water or Sanitary Sewers Litter or Debris

You have the option to upload a photo with each service request as a visual reference to help communicate the issue.  Customer service requests are routed to City staff to help answer your questions and provide solutions.
 

Desktop

The widget above allows you to make service requests, as well as, discover existing issues that have been reported from your computer.

To report an issue:

  1. Make sure the Report tab is selected
  2. Drag the map marker to the location of your issue, or type in the address directly.
  3. Click Next.
  4. Choose a service request Category from the drop-down menu that matches your issue.
  5. Enter a Title (required), additional Description (optional), and attach an Image (optional).
  6. Click submit.
Mobile

 SeeClickFix is available for download as an app on the following platforms:
Support


The City of Carbondale responds to requests during regular business hours.  If this report comes in on a holiday, weekend or after-hours, it will be read on the next business day.

Please be advised: This Application is NOT to be used for emergencies.  For urgent matters that require immediate attention or a police response, call 9-1-1.

Once you have sent a report, you will receive email communication acknowledging your service request.  You can continue to check on the status of the issue online.  Once the work is complete or the issue has been resolved, you will be notified by email as well.

For technical support with the SeeClickFix plateform (web or mobile), please email contact@seeclickfix.com directly.

Hope you like it!

 

 
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