New Resident Information

Welcome to the City of Carbondale. Now that you are a part of our community, take a few minutes to familiarize yourself with the following information:

To request a Water, Sewer, Refuse Service Connect:

  • Complete the Service Connect Order Form
  • Provide a valid photo ID (drivers license or state issued ID)
  • For a residential connect, a deposit of $100 is required
  • All customers receive curbside recycling pickup
  • Customers opting into the City's refuse program should refer to the Refuse and Recycling Guidelines
  • To avoid delays, request service connect at least three days in advance
  • Although the City provides sewer service to all residents, water service may be provided by a separate water district. In this case, you must apply to both utilities for service
  • Sign the completed Service Connect Order Form

NOTE: Don’t forget to disconnect your water and sewer service when you move. All customers will continue to be billed through the date they disconnect service. To cancel service, contact the Water Office.

For more information:

Water Office
200 S. Illinois Ave.
Carbondale, Illinois 62901
(618) 457-3265

Office hours: 8am - 4:30pm, Monday - Friday


  • In certain areas, no more than two unrelated people can share a residence; be sure to check with the City Planning Services Division to see if this applies; failure to comply may result in eviction and fines
  • To protect your health and safety, properties must meet minimum standards
  • We encourage you to find out if your housing unit has been inspected by contacting the Building and Neighborhood Services Division
  • Grass and weeds cannot exceed six inches in height 
  • Sidewalks must be kept free of litter and debris
  • Inoperable or unlicensed vehicles can not be stored on your property
  • It's illegal to park cars in front yards and block sidewalks
  • Be a good neighbor to those living around you
  • Keep your noise down; if your neighbors can hear your party, it’s probably too loud

Additional information:

Bicycle Registration
Carbondale Bikeway Map
Who To Call? All of your answers in one spot
Parking in Carbondale
Saluki Express Bus Service
Community Resource Directory 










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